Telstra
Telstra Fixed Wire >
Auto provisioning of Telstra Fixed wire is enabled through Utilibills' integration directly into LOLIG interface. This enables you to manage customers fixed wire services including call barring, Suspending, Wholesale Voice mail, Call diversions, Relocations and more through the common interface. Simply go to Your customers screen, manage service and select the fixed wire service you wish to modify. All changes are sent straight through to the carrier.
Mobile >
Utilibill was one of the first to integrate directly with Telstra for mobile provisioning. The product suite included the now defunct CDMA alongside GSM. We wait patiently for the news that 3G will be offered at wholesale. You can rest assured we will be one of the first to complete this integration. Current integration is similar to the fixed wire solution. From selling a new mobile service to churning in an existing customer from another provider, everything is managed via the Utilibill single console. Should customers need to be credit managed for failing to pay their bills the system can be configured to sweep the entire base after due date and apply barring unaided. This is a major feature for those with larger bases that currently manually bar each service after each months due date. Another great feature is the default options – Many customers choose to limit premium SMS to $50 per month and bar calls to premium 1900 operators. Each day the dashboard reports on Mobile services that have been churned in or out.
DSL >
Telstra being the incumbent has Australia’s largest DSL network. Utilibill has native integration with Telstra to enable, DSL “SQ” Service Qualification checks, Activations, Churn ins, Change speeds and disconnections. The platform caters for Early disconnection charges applied if a customer leaves in less than 6 months. As Telstra’s offering is simply the raw tail a number of other elements need to be considered when selecting the Telstra Solution. Typically our customer will have certain infrastructure bundled to provide a full offering. The provisioning process is typically to provision the line and select the circuit speed and plan. This sends off a request to Telstra. A username, password and in some cases IP Address s is then sent to the customers radius authentication servers , The customers details are then inserted into the Networks Shaping server to a group that shares shaping rules pertinent to the plan selected. Next a username and password is sent to a mail server which in turn creates the users email address. A modem is then configured at the customers premise (or in an outsourced solution) and a welcome letter is printed, and sent off to the customer with the modem. The process is completed when Telstra who is polled daily reports the line to be active and begins to charge for the connection. Changing speeds is as easy as selecting the customer, managing the service and selecting change plan. To complete the speed change a plan with a different speed is selected which automatically sends off a request to Telstra. The customer then is collects a pro-rata charge for the new connection and a credit for the unused month in advance charges for the previous speed.
