OPTUS

   

OPTUS Provides Mobile to a small number of direct customers. Typically these customers have big commitments and in turn aggregate these services for smaller providers. M2 and Telcoinabox are prime examples. The Telcoinabox solution is unlike anything else in the market and has complete integration with OPTUS mobile. There are a number of items needing consideration with the OPTUS mobile product which make it unique.

1) OPTUS offer Wholesale Cap plans.

2) OPTUS offer commission payments for sign on

3) OPTUS offer an upfront handset subsidy.

The intention is that the plans cater for the return of this subsidy over 12 or 24 months. Each of the above elements create considerable complexity when considering providing an end to end solution which address simple issues which when compounded become quite challenging; Commssion management and clawback of commission payments when contracts are broken. This increases in complexity as it is handed on to dealers and agents Upfronts vary based on each Cap. Additional considerations are required if a customer changes up or changes down a plan.

The OPTUS product is a retail minus construct so addressing cost Vs charge and margin analysis reports need to be done in an abnormal process . Handset finance means that the aggregator has a large risk that needs tight management. Reporting on total risk on each agent, dealer reseller is vital to understand exposure at any snapshot in time. The actual process of provisioning a mobile service with OPTUS is very similar to Telstra and any mobile operator.

You simply “Sell” a mobile service in a customer record, select mobile, Select carrier in this case OPTUS, Select 2g or 3G, Port in or select a new number, choose your voicemail and Zoo options and submit to OPTUS.

To manage an existing customer the same applies. Utilibills latest release with end to end OPTUS mobile provisioning alongside commissions module and integrated inventory module are released into the production environment this Quarter. This will make Utilibill the only OSS/BSS provider offering tight and complete integration with OPTUS on the mobile Suite.

OPTUS Fixed Wire OPTUS fixed wire is not currently available on a B2B level . This is an OPTUS limitation. All information is entered into the Utilibill platform to bill and rate calls which are obtained from CDRs posted to an FTP server for collection.